SOLUTIONS
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Ask Here PA
Important Customer Software Requirements
Notice to Repeat Users:
If you don’t regularly clear your browser cache, you may be loading
and using our old question submission form which will cause errors
in your session. To be on the safe side, please clear your browser
cache before you submit your next question to Ask Here PA. Here’s
how:
In IE: Tools > Internet Options > General tab > Delete Files button
> Delete all offline content > OK > OK
In Firefox: Tools > Options > Privacy > Cache tab > Clear Cache Now
button > OK
Tips for AOL users:
Clear your browser cache before you submit your question.
If the SEND button seems to disappear, try using TAB, then ENTER to
simulate SEND.
To avoid incompatibility issues use Internet Explorer or Netscape
instead of the AOL browser.
Macintosh and Windows operating systems are supported.
Please note that computer network firewalls and content and chat
filtering can interfere with your session.
Important Troubleshooting Tips
Web browsing:
During your session, please follow only links within the left frame.
Opening a new web site in your Ask Here PA browser will close your
right frame connection with the librarian.
Problem Troubleshooting:
If a web page doesn't open in your left frame, refresh or reload the
browser window or copy and paste the URL from the right chat log
into a new browser window to open it.
If you experience other problems such as latency (slow loading) or
no response from the librarian, clear the web browser cache of
temporary Internet files:
In IE: Tools > Internet Options > General tab > Delete Files button
> Delete all offline content > OK > OK
In Firefox: Tools > Options > Cache tab > Clear Cache Now button >
OK
Then close and reopen your browser window, and return to
www.AskHerePA.org. If were using Internet Explorer when you
experienced problems, you might want to try again using Firefox or
Netscape web browsers
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